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■Changes after an order has been placed

We do not accept changes to the delivery address or products ordered after the order has been placed. If there are any changes to the contents of your order, please cancel your order from the “Order History” of “My Account” page and place another order. Please note that you cannot cancel your order once the product has been shipped.

■Shipping of products

If the product is in stock, it will be shipped within ten business days after the order is received. If the product is not in stock, we will notify you by e-mail.
※If the order is delayed due to unseasonable weather, shipping company’s circumstances, or any other reason, we will notify you by e-mail.

■Cancellation of an order

If you wish to cancel your order, please use the “My Account” page. If you wish to cancel your order, please do so from the “Order History” section of “My Account” page.

■Returns and exchanges

We do not accept returns, refunds, or exchanges at the customer’s convenience. If the product is defective within two weeks from the date of delivery, we will replace or repair it.


The storage period at the shipping company is approximately seven days from the initial delivery date. If the storage period has expired, we will cancel your order when the item is returned to our warehouse. We cannot reship it, so please place an order again if you wish. Don’t hesitate to contact the contact information on the out-of-office report card for redelivery requests.

■Packing slips

The packing slip will include the order #, order date, shipping address and contact information, payment method, shipping method, and order details. Shipments will be made from the following warehouses. If you have any questions, don’t hesitate to contact us.

COTODAMA Logistic Center
1901 W.Pacific Coast Highway, Long Beach, CA 90810

■Copy of Invoice

You can download a copy of the Invoice from the “Order History” section of the “My Account” page after the product has been shipped.


Successful cancellation or another stoppage of all or part of an order, Failed cancellation of all or part of an order, Order Confirmation, Shipment Confirmation, Refund Confirmation, etc., can be confirmed from the “My Account” page.

■What’s your complaint-handling process?

Please email if you have any feedback or complaint. See also the support pages.

■How to request a refund?

Please contact if you wish to refund.