HOW TO USE COTODAMA” SPEAKER
Tutorial
Learn how to setup, use, and request lyrics on COTODAMA" SPEAKER.
iOS App Users
Android App Users
Wi-Fi Trouble
For those having trouble with Wi-Fi
Please try the following
※80% of people who have contacted us in the past have been able to resolve or identify the cause with the measures below.
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1Before contacting customer service,
please check the following. -
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Make sure the speaker is connected to power
Before setting up your speaker, make sure it is connected to power.
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Restart the speaker
Restarting the speaker may help it be detected during setup. Please read the tutorial video for your speaker or the appropriate page of the manual for how to restart. Once the speaker has started up, please try setting it up again.
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Temporarily move the speaker to another location
Move the speaker closer to the router and make sure your mobile device is within 3 meters of the speaker during setup. If you are able to successfully connect the speaker in the moved position, it may have been too far from the router in the original position for a stable connection.
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Use a different mobile device
If the error persists, please try a different mobile device connected to the same network.
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- 2Try changing your router settings (privacy separator function).
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Try turning OFF the privacy separator function.
This function prohibits access between devices wirelessly connected to the Wi-Fi router at the same time.
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- 3Try changing the network you connect to.
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Networks have 2.4GHz and 5GHz frequency bands.
2.4GHz is a major frequency band that is also used by various electrical appliances around us and is susceptible to interference, but is strong against obstacles such as walls. 5GHz is weak against obstacles but is less susceptible to radio interference. Please try changing the connection destination according to your environment.
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If you have tested everything but it still doesn't improve, or if you don't understand and want to contact owner support, please feel free to contact us through the official social media below.
Repair
The estimated repair period is about 1-2 weeks after collection, but the repair period may vary depending on the repair content.
Repair costs will be charged based on repair costs or inspection costs, and shipping costs. Even if a repair estimate is made and repair is not performed, inspection costs for failure/repair and actual shipping costs will be incurred, so please understand in advance.
※For details about repairs, please refer to here.
For repair inquiries, please feel free to contact us through Owner Support (Official Social Media).
Lyrics request
There are 3 million lyric data and we are increasing it every day, mainly with new song releases. If your favorite lyrics are not registered in the data, you can request lyrics via official social media, so please use it.
