Transport and Delivery
No. The total amount you pay already includes all applicable customs duties and taxes. We guarantee no additional charges on delivery.
We currently offer tracked deliveries using the following carriers:
*United States (domestic): FedEx — provides fully tracked delivery within the U.S.
*Europe (within EU): TNT — now part of FedEx, offering reliable tracked service across European countries
*Japan (domestic): Sagawa Express — one of Japan's major carriers, fully traceable
*All other countries/regions: DHL — global leader in international logistics with tracking support in 200+ countries
We use heavy-duty protective packaging to ensure your order arrives safely
Yes. FedEx/DHL/TNT does require a signature. Why? Because we want to ensure your package is safely delivered to you, and not to your neighbour or any other wrong location. Therefore, please remember to ship to an address, where you are personally available during daytime as our delivery usually takes place during daytime.
COTODAMA" SPEAKER BOX
The BOX model is available in Japan, the United States, Canada, Puerto Rico, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Taiwan, Korea, Singapore, Thailand, Australia, New Zealand, UAE, Vietnam, Malaysia, and the Philippines.
COTODAMA" SPEAKER CANVAS
The Canvas model is available in Japan, USA, Canada, Europe (30 EEA member countries), UK, Switzerland, UAE, China, Hong Kong, Korea and Singapore.
Product Support
Excluding Arabic songs, we have over 3 million songs at this time. And we are producing lyrics data every day. We also accept requests.
COTODAMA" SPEAKER BOX
Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), Korean, Thai, Hindi, French, Spanish, German, Portuguese, etc. Arabic is not supported.
COTODAMA" SPEAKER CANVAS
Various languages are supported, including English, Japanese, Chinese (simplified/traditional), French, Spanish, German, and Portuguese. Arabic, Russian, Korean, etc. are not supported.
Wi-Fi environment, the smartphones mentioned above, and music apps mentioned above are required.
*iPhone (iOS): Available for iPhone and iPad with iOS 15 or later, or Mac with macOS Big Sur or later.
*Android: Available for smartphones and tablets running Android 12 or later
This is not a Bluetooth speaker. This product is a wireless speaker that can be used only with a Wi-Fi connection.
No, you can use only the services listed below.
■ Apple Music
■ Spotify
■ AWA
■ QQ music
■ Melon
COTODAMA" SPEAKER BOX
We have tried to make the product fit into your daily life, so it is possible to place the product vertically. When the product is placed vertically, it will be detected by the product itself and the lyrics will be displayed according to the vertical placement.
COTODAMA" SPEAKER CANVAS
We aimed to make it fit into your life, so it can be placed anywhere. For example, one customer enjoys placing it on the floor in his living room.
Yes, it is possible. Simultaneous playback in the living room and bedroom is possible as long as they are under the same Wi-Fi environment.
No, it does not. Graphic visualization of the beat of the song will be displayed.
If a song is not in the database, you can request it from the official COTODAMA” social media, and we will create it for you. However, please note that we may not be able to respond to your request due to the song’s copyright.
COTODAMA” speakers are compatible with the following voltages.
Compatible voltage AC100V to 240V (50/60Hz)
Therefore, they can be used almost anywhere in the world.
The product is shipped with a plug that can be used in the country of purchase. A 2-pin plug for Japan and the U.S., a 2-pin plug for Europe, a 3-pin plug for the U.K., Hong Kong, and Singapore, and a 2-pin plug for China are always included in the package, so you can use it in many countries and regions. If the plug shape does not match, please use a conversion plug. A transformer is not necessary. Note: For certain countries, we ship with a dedicated certified plug adapter included.
No, a dedicated app is not necessary. For iPhone, you can connect to Wi-Fi using AirPlay or Google Home. For Android, you can connect to Wi-Fi using Google Home.
When connecting to Wi-Fi via AirPlay, select the speaker that shows up in the “SET UP NEW AIRPLAY SPEAKER...” section (it may take a moment for this to appear, so please be patient). Do not select the speaker displayed under OTHER NETWORKS.
No. Manuals are available in eight languages, and social media support is available in English and Japanese. We also provide help in various languages using translation applications.
Yes, COTODAMA” SPEAKER is properly copyrighted through the lyrics distribution companies Sync Power and LyricFind.
Yes. The scope of the lyrics service is for personal, non-commercial use only. The same rights process as for playing music in commercial facilities or restaurants is required. For example, if you wish to use COTODAMA” SPEAKER in a commercial facility or restaurant, please contact the copyright management company with jurisdiction over that area.
Yes, the BOX model’s volume is controlled on your phone.
You can adjust it using the volume slider in the music app or the volume buttons on your phone.
If you would like to get the Android version of the app, please contact us via the Contact Us form on our website. We will distribute a manual to you.
