Shipping policy
SAFE AND SECURE SHIPPING INFORMATION
COTODAMA has adopted the following shipping policy to ensure that our customers receive their items with confidence.
SHIPPING CARRIER AND AREAS COVERED
Within the U.S.: We use FedEx to provide traceable delivery.
Within Europe: We use TNT to provide traceable delivery.
Within Japan: Sagawa Express provides traceable delivery service.
Countries other than the above: DHL is used to provide traceable delivery.
BASIC SHIPPING POLICY
- We do not offer unattended delivery:
We do not offer unattended delivery. All shipments must be confirmed upon receipt by signature. Why? Because we want to ensure your package is safely delivered to you, and not to your neighbour or any other wrong location. Therefore, please remember to ship to an address, where you are personally available during daytime as our delivery usually takes place during daytime.
- Liability in transit:
COTODAMA is responsible for any damage or loss during transit until the goods are handed over to the customer.
- Trackable delivery:
You can check the status of your shipment at any time through the tracking systems of the respective carriers.
SHIPPING AND DELIVERY
We may refuse or cancel any order or limit any quantity at our sole discretion, even after receiving your order. We may also require additional qualifying information before accepting or processing your order. While it is our practice to confirm charges by e-mail, your receipt of an e-mail confirmation does not constitute our acceptance of your order or confirmation of an offer to sell a product or service.
If you wish to transact through the COTODAMA Store, you may be asked to supply relevant information, such as your payment and shipping information. By submitting such information, you grant us the right to provide such information to third parties to facilitate transactions. Verification of information may be required before acknowledging or completing any transaction. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY PAYMENT METHOD YOU CHOOSE TO USE TO COMPLETE ANY SUCH TRANSACTION.
Many events beyond our control can impact the actual delivery of your order, and you agree we are not liable for late deliveries. The product title will pass to you upon delivery of the products to the carrier; however, the risk of loss or damage to the products will pass to you upon delivery.
In certain regions, although we are the operator of the COTODAMA Store, the products and services may be sold to you by our appointed reseller as the seller of record, according to contractual arrangements between the reseller and us. As described above, you have a contract with that appointed reseller to supply those products and services. In such a case, the point of purchase or your order confirmation will include the appropriate contact information for any issues relating to your order. COTODAMA INC. and its affiliates are express third-party beneficiaries of these Terms in cases between you and the appointed reseller.
RETURNS POLICY
Instructions for Return: The return request must be made within 14 days from the Order's date (unless explicitly stated in the brand's Policy or required by applicable specifically prevailing consumer law).
If you wish to return one or more Products you purchased under these Terms, the following instructions apply:
You must first inform of your decision to return the Product by a clear statement made through the return portal, follow the instructions, and provide the requested information therein, including providing proof of purchase (your Order identification number and the email address used for the Order), indicating the applicable items to be returned and the quantity thereof and selecting the applicable method of returning the product (if different options are available). If a returns portal link is unavailable on the Store or the Online Support link (if available) in the Order Confirmation, then you must inform of your intent to return your Order through customer support, which will guide you through the process. A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail), and, if applicable, a return shipment label will be generated.
Promptly, you will return the returned items or hand them over as per the instructions in the return portal. You must act without undue delay and, in any event, no later than 14 days from the date you communicate your cancellation of the contract. The RMA number must be included in the return package.
Unless otherwise explicitly stated, items must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box/container, including all accessories and documents.
All returns could be subject to strict quality control to ensure the returned items satisfy these requirements. If the item does not meet such standards, the return and refund could be refused, or the Product devaluation will be deducted from the refund amount. Upon receipt of the returned item and confirmation that the applicable requirements have been met, you will be reimbursed for the actual paid price and other fees, if applicable, under these Terms. Some or all initial Delivery Costs you paid with the Order may be reimbursable or refundable, if applicable, based on these Terms and the Brand's Policy. However, any delivery and clearance costs you incur when returning items may not be eligible for reimbursement or refund other than in the event of a defective Product, where you will be reimbursed for the delivery costs.
From time to time, in select destinations, the Delivery Costs of returning returned items may be pre-paid on your behalf. Such coverage (or its absence) will be indicated clearly in the store before checkout.
Duties and Taxes are generally non-refundable; for further information, please review the Section captioned "Duties and Taxes."
Transport and Delivery
No. The total amount you pay already includes all applicable customs duties and taxes. We guarantee no additional charges on delivery.
We currently offer tracked deliveries using the following carriers:
*United States (domestic): FedEx — provides fully tracked delivery within the U.S.
*Europe (within EU): TNT — now part of FedEx, offering reliable tracked service across European countries
*Japan (domestic): Sagawa Express — one of Japan's major carriers, fully traceable
*All other countries/regions: DHL — global leader in international logistics with tracking support in 200+ countries
We use heavy-duty protective packaging to ensure your order arrives safely
Yes. FedEx/DHL/TNT does require a signature. Why? Because we want to ensure your package is safely delivered to you, and not to your neighbour or any other wrong location. Therefore, please remember to ship to an address, where you are personally available during daytime as our delivery usually takes place during daytime.
COTODAMA SPEAKER BOX
COTODAMA SPEAKER BOX can be used in Japan, the United States, Canada, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Korea, Taiwan, Vietnam, Australia, New Zealand, Malaysia, Singapore, Thailand, the Philippines, Turkey, and the UAE.
COTODAMA SPEAKER CANVAS
COTODAMA SPEAKER CANVAS can be used in Japan, the United States, Canada, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Korea, Singapore, Thailand, and Turkey.
Product Support
Supports lyrics for over 15 million songs in 40+ languages worldwide. Lyrics database is updated daily, and we also accept song requests.
COTODAMA SPEAKER BOX
Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), French, Spanish, Italian, German, Portuguese, Korean, Thai, Vietnamese, Malay, Filipino, Hindi, and others.
*Arabic is not supported.
COTODAMA SPEAKER CANVAS
Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), French, Spanish, Italian, German, Portuguese, and others.
*Russian, Korean, Thai, Vietnamese, Malay, Filipino, Hindi, and Arabic are not supported.
Wi-Fi environment, the smartphones mentioned above, and music apps mentioned above are required.
*iPhone (iOS): Available for iPhone and iPad with iOS 15 or later, or Mac with macOS Big Sur or later.
*Android: Available for smartphones and tablets running Android 12 or later
This is not a Bluetooth speaker. This product is a wireless speaker that can be used only with a Wi-Fi connection.
No, you can use any of the services listed below.
■ Apple Music
■ Spotify
■ AWA
■ QQ music
■ Melon
COTODAMA SPEAKER BOX
We have tried to make the product fit into your daily life, so it is possible to place the product vertically. When the product is placed vertically, it will be detected by the product itself and the lyrics will be displayed according to the vertical placement.
COTODAMA SPEAKER CANVAS
We aimed to make it fit into your life, so it can be placed anywhere. For example, one customer enjoys placing it on the floor in his living room.
Yes, it is possible. If you are on the same Wi-Fi network, simultaneous playback is supported. Because a coordinated network is implemented, multiple devices will display the same animation at the same time, increasing the presence of lyrics in daily life.
No, it does not. Graphic visualization of the beat of the song will be displayed.
If a song is not in the database, you can request it from the official COTODAMA social media, and we will create it for you. However, please note that we may not be able to respond to your request due to the song’s copyright.
COTODAMA speakers are compatible with the following voltages.
Compatible voltage AC100V to 240V (50/60Hz)
Therefore, they can be used almost anywhere in the world.
The product is shipped with a plug that can be used in the country of purchase. A 2-pin plug for Japan and the U.S., a 2-pin plug for Europe, a 3-pin plug for the U.K., Hong Kong, and Singapore, and a 2-pin plug for China are always included in the package, so you can use it in many countries and regions. If the plug shape does not match, please use a conversion plug. A transformer is not necessary. Note: For certain countries, we ship with a dedicated certified plug adapter included.
No, a dedicated app is not necessary. For iPhone, you can connect to Wi-Fi using AirPlay or Google Home. For Android, you can connect to Wi-Fi using Google Home.
When connecting to Wi-Fi via AirPlay, select the speaker that shows up in the “SET UP NEW AIRPLAY SPEAKER...” section (it may take a moment for this to appear, so please be patient). Do not select the speaker displayed under OTHER NETWORKS.
No. Manuals are available in eight languages, and social media support is available in English and Japanese. We also provide help in various languages using translation applications.
Yes, COTODAMA” SPEAKER is properly copyrighted through the lyrics distribution companies Sync Power and LyricFind.
Yes. The scope of the lyrics service is for personal, non-commercial use only. The same rights process as for playing music in commercial facilities or restaurants is required. For example, if you wish to use COTODAMA SPEAKER in a commercial facility or restaurant, please contact the copyright management company with jurisdiction over that area.
Yes, the BOX model’s volume is controlled on your phone.
You can adjust it using the volume slider in the music app or the volume buttons on your phone.
If you would like to get the Android version of the app, please contact us via the Contact Us form on our website. We will distribute a manual to you.
