Frequently Asked Questions

Transport and Delivery

The model of the smartphone I have is old?

*iPhone (iOS): Available for iPhone and iPad with iOS 15 or later, or Mac with macOS Big Sur or later.

*Android: Available for smartphones and tablets running Android 12 or later

What kind of environment do I need to use the device?

Wi-Fi environment, the smartphones mentioned above, and music apps mentioned above are required.

Is it a Bluetooth speaker?

This is not a Bluetooth speaker. This product is a wireless speaker that can be used only with a Wi-Fi connection.

About the installation location

COTODAMA SPEAKER BOX

We have tried to make the product fit into your daily life, so it is possible to place the product vertically. When the product is placed vertically, it will be detected by the product itself and the lyrics will be displayed according to the vertical placement.

COTODAMA SPEAKER CANVAS

We aimed to make it fit into your life, so it can be placed anywhere. For example, one customer enjoys placing it on the floor in his living room.

How many songs are supported?

Supports lyrics for over 15 million songs in 40+ languages worldwide. Lyrics database is updated daily, and we also accept song requests.

What languages are supported?

COTODAMA SPEAKER BOX

Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), Korean, Thai, Hindi, French, Spanish, German, Portuguese, etc. Arabic is not supported.

COTODAMA SPEAKER CANVAS

Various languages are supported, including English, Japanese, Chinese (simplified/traditional), French, Spanish, German, and Portuguese. Arabic, Russian, Korean, etc. are not supported.

Can I only use Spotify?

No, you can use only the services listed below.

■ Apple Music

■ Spotify

■ AWA

■ QQ music

■ Melon

Does the COTODAMA” speaker support foreign input voltages?

COTODAMA speakers are compatible with the following voltages.

Compatible voltage AC100V to 240V (50/60Hz)

Therefore, they can be used almost anywhere in the world.

In which countries and regions can I use the plugs?

The product is shipped with a plug that can be used in the country of purchase. A 2-pin plug for Japan and the U.S., a 2-pin plug for Europe, a 3-pin plug for the U.K., Hong Kong, and Singapore, and a 2-pin plug for China are always included in the package, so you can use it in many countries and regions. If the plug shape does not match, please use a conversion plug. A transformer is not necessary. Note: For certain countries, we ship with a dedicated certified plug adapter included.

Are lyrics properly copyrighted?

Yes, COTODAMA SPEAKER is properly copyrighted through the lyrics distribution companies Sync Power and LyricFind.

Please tell me about the request function.

If a song is not in the database, you can request it from the official COTODAMA” social media, and we will create it for you. However, please note that we may not be able to respond to your request due to the song’s copyright.

If an instrumental song or lyric does not exist in the database, is nothing displayed on the display?

 No, it does not. Graphic visualization of the beat of the song will be displayed.

Is it possible to play multiple COTODAMA speakers simultaneously?

Yes, it is possible. Simultaneous playback in the living room and bedroom is possible as long as they are under the same Wi-Fi environment.

Do I need an App to set up Wi-Fi?

No, a dedicated app is not necessary. For iPhone, you can connect to Wi-Fi using AirPlay or Google Home. For Android, you can connect to Wi-Fi using Google Home.

It cannot make a Wi-Fi connection with iPhone (AirPlay).

When connecting to Wi-Fi via AirPlay, select the speaker that shows up in the “SET UP NEW AIRPLAY SPEAKER...” section (it may take a moment for this to appear, so please be patient). Do not select the speaker displayed under OTHER NETWORKS.

Are the manuals and support only available in Japanese and English?

No. Manuals are available in eight languages, and social media support is available in English and Japanese. We also provide help in various languages using translation applications.

Will I have to pay any extra customs duties or taxes upon delivery?

No. The total amount you pay already includes all applicable customs duties and taxes. We guarantee no additional charges on delivery.

Why can't I choose a different shipping company?

We currently offer tracked deliveries using the following carriers:

*United States (domestic): FedEx — provides fully tracked delivery within the U.S.

*Europe (within EU): TNT — now part of FedEx, offering reliable tracked service across European countries

*Japan (domestic): Sagawa Express — one of Japan's major carriers, fully traceable

*All other countries/regions: DHL — global leader in international logistics with tracking support in 200+ countries

I'm worried about damage during international shipping...

We use heavy-duty protective packaging to ensure your order arrives safely

Does FedEx/DHL/TNT need a signature?

Yes. FedEx/DHL/TNT does require a signature. Why? Because we want to ensure your package is safely delivered to you, and not to your neighbour or any other wrong location. Therefore, please remember to ship to an address, where you are personally available during daytime as our delivery usually takes place during daytime.

Which countries can I buy from?

COTODAMA SPEAKER BOX

COTODAMA SPEAKER BOX can be used in Japan, the United States, Canada, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Korea, Taiwan, Vietnam, Australia, New Zealand, Malaysia, Singapore, Thailand, the Philippines, Turkey, and the UAE.

COTODAMA SPEAKER CANVAS

COTODAMA SPEAKER CANVAS can be used in Japan, the United States, Canada, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Korea, Singapore, Thailand, and Turkey.

Do I have to pay a separate copyright fee if I want to use it in my restaurant?

Yes. The scope of the lyrics service is for personal, non-commercial use only. The same rights process as for playing music in commercial facilities or restaurants is required. For example, if you wish to use COTODAMA” SPEAKER in a commercial facility or restaurant, please contact the copyright management company with jurisdiction over that area.

Where is the volume control on the BOX model?

Yes, the BOX model’s volume is controlled on your phone.

You can adjust it using the volume slider in the music app or the volume buttons on your phone.

Is the first model (model: LS1, LS1-G), which is no longer sold, available use only for iPhone?

If you would like to get the Android version of the app, please contact us via the Contact Us form on our website. We will distribute a manual to you.

Product Support

How many songs are supported?

Supports lyrics for over 15 million songs in 40+ languages worldwide. Lyrics database is updated daily, and we also accept song requests.

What languages are supported?

COTODAMA SPEAKER BOX

Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), French, Spanish, Italian, German, Portuguese, Korean, Thai, Vietnamese, Malay, Filipino, Hindi, and others.

*Arabic is not supported.

COTODAMA SPEAKER CANVAS

Various languages are supported, including English, Japanese, Chinese (Simplified/Traditional), French, Spanish, Italian, German, Portuguese, and others.

*Russian, Korean, Thai, Vietnamese, Malay, Filipino, Hindi, and Arabic are not supported.

What kind of environment do I need to use the device?

Wi-Fi environment, the smartphones mentioned above, and music apps mentioned above are required.

The model of the smartphone I have is old?

*iPhone (iOS): Available for iPhone and iPad with iOS 15 or later, or Mac with macOS Big Sur or later.

*Android: Available for smartphones and tablets running Android 12 or later

Is it a Bluetooth speaker?

This is not a Bluetooth speaker. This product is a wireless speaker that can be used only with a Wi-Fi connection.

Can I only use Spotify?

No, you can use any of the services listed below.

■ Apple Music

■ Spotify

■ AWA

■ QQ music

■ Melon

About the installation location

COTODAMA SPEAKER BOX

We have tried to make the product fit into your daily life, so it is possible to place the product vertically. When the product is placed vertically, it will be detected by the product itself and the lyrics will be displayed according to the vertical placement.

COTODAMA SPEAKER CANVAS

We aimed to make it fit into your life, so it can be placed anywhere. For example, one customer enjoys placing it on the floor in his living room.

Is it possible to play multiple COTODAMA speakers simultaneously?

Yes, it is possible. If you are on the same Wi-Fi network, simultaneous playback is supported. Because a coordinated network is implemented, multiple devices will display the same animation at the same time, increasing the presence of lyrics in daily life.

If an instrumental song or lyric does not exist in the database, is nothing displayed on the display?

 No, it does not. Graphic visualization of the beat of the song will be displayed.

Please tell me about the request function.

If a song is not in the database, you can request it from the official COTODAMA social media, and we will create it for you. However, please note that we may not be able to respond to your request due to the song’s copyright.

Does the COTODAMA speaker support foreign input voltages?

COTODAMA speakers are compatible with the following voltages.

Compatible voltage AC100V to 240V (50/60Hz)

Therefore, they can be used almost anywhere in the world.

In which countries and regions can I use the plugs?

The product is shipped with a plug that can be used in the country of purchase. A 2-pin plug for Japan and the U.S., a 2-pin plug for Europe, a 3-pin plug for the U.K., Hong Kong, and Singapore, and a 2-pin plug for China are always included in the package, so you can use it in many countries and regions. If the plug shape does not match, please use a conversion plug. A transformer is not necessary. Note: For certain countries, we ship with a dedicated certified plug adapter included.

Which countries can I buy?

COTODAMA SPEAKER BOX

The BOX model is available in Japan, the United States, Canada, Puerto Rico, Europe (30 EEA member countries), the United Kingdom, Switzerland, China, Hong Kong, Taiwan, Korea, Singapore, Thailand, Australia, New Zealand, UAE, Vietnam, Malaysia, and the Philippines.

COTODAMA SPEAKER CANVAS

The Canvas model is available in Japan, USA, Canada, Europe (30 EEA member countries), UK, Switzerland, UAE, China, Hong Kong, Korea and Singapore.

Do I need an App to set up Wi-Fi?

No, a dedicated app is not necessary. For iPhone, you can connect to Wi-Fi using AirPlay or Google Home. For Android, you can connect to Wi-Fi using Google Home.

It cannot make a Wi-Fi connection with iPhone (AirPlay).

When connecting to Wi-Fi via AirPlay, select the speaker that shows up in the “SET UP NEW AIRPLAY SPEAKER...” section (it may take a moment for this to appear, so please be patient). Do not select the speaker displayed under OTHER NETWORKS.

Are the manuals and support only available in Japanese and English?

No. Manuals are available in eight languages, and social media support is available in English and Japanese. We also provide help in various languages using translation applications.

Will I have to pay any extra customs duties or taxes upon delivery?

No. The total amount you pay already includes all applicable customs duties and taxes. We guarantee no additional charges on delivery.

Why can't I choose a different shipping company?

We currently offer tracked deliveries using the following carriers:

*United States (domestic): FedEx — provides fully tracked delivery within the U.S.

*Europe (within EU): TNT — now part of FedEx, offering reliable tracked service across European countries

*Japan (domestic): Sagawa Express — one of Japan's major carriers, fully traceable

*All other countries/regions: DHL — global leader in international logistics with tracking support in 200+ countries

I'm worried about damage during international shipping...

We use heavy-duty protective packaging to ensure your order arrives safely

Are lyrics properly copyrighted?

Yes, COTODAMA” SPEAKER is properly copyrighted through the lyrics distribution companies Sync Power and LyricFind.

Do I have to pay a separate copyright fee if I want to use it in my restaurant?

Yes. The scope of the lyrics service is for personal, non-commercial use only. The same rights process as for playing music in commercial facilities or restaurants is required. For example, if you wish to use COTODAMA SPEAKER in a commercial facility or restaurant, please contact the copyright management company with jurisdiction over that area.

I don't see any volume on the BOX model?

Yes, the BOX model’s volume is controlled on your phone.

You can adjust it using the volume slider in the music app or the volume buttons on your phone.

Is the first model (model: LS1, LS1-G), which is no longer sold, available use only for iPhone?

If you would like to get the Android version of the app, please contact us via the Contact Us form on our website. We will distribute a manual to you.

Store

Worldwide

Our online store serves customers worldwide. To ensure safe and fast delivery, we operate warehouses in Rotterdam, Los Angeles, Tokyo, and China.

Europe
  • Slam Jam (Ferrara, Italy)
  • Saint Laurent Rive Droite (Paris)
UK

Selfridges (London)

USA
  • Neiman Marcus
  • MoMA Design Store (New York)
  • atelier new york (New York)
  • Maxfield (Los Angeles)
  • Grounded (Los Angeles)
  • Saint Laurent Rive Droite (Los Angeles)
  • detouchapparel (Puerto Rico)
APAC
  • SKP (Beijing)
  • drivepro (Shanghai/Beijing/Shenzhen)
  • MoMA Design Store (Hong Kong)
  • Lane Crawford (Hong Kong)
  • MY CHOICE (Seoul)
  • Boonlapo at Siam Paragon (Bangkok)
  • Backbone Syntrend Creative Park (Taipei)
  • Forests Hills (Seremban)
  • Chamber (Singapore)
  • Limited Edt (Singapore)
  • Anh Duyen (Da Nang)
  • SUPPLY (Sydney)
Japan
  • GR8 (Tokyo-Harajuku)
  • RESTIR (Tokyo-Roppongi)
  • casanova (Tokyo-Ginza)
  • MoMA Design Store (Tokyo-Omotesando)
  • Conran Shop (Tokyo-Marunouchi/Shinjuku/Daikanyama)
  • Application (Kanazawa)
  • PARCO (Nagoya)
  • NOWON (Hikone)
  • elephants (Kyoto)
  • MoMA Design Store (Kyoto)
  • MoMA Design Store (Osaka)
  • R&Co (Wakayama)
  • Conran Shop (Fukuoka)
  • wondercube (Okinawa)